How an appointment actually works.

Not always. Many patients arrange a private consultation directly. However, most insurers require a GP referral letter before they will authorise treatment, so if you are claiming on insurance it is usually worth getting one first.

If you are unsure, call and my secretary will tell you what your particular insurer needs.

I am a Bupa Platinum consultant and fee assured. For any insurer, check your cover before your appointment.

Always contact your insurer for pre-authorisation before your appointment — they will give you a claim number, which my secretary will need.

We talk through your symptoms, how long they have been there, and your medical history. Depending on the problem an examination may be needed — done privately, with a chaperone available if you would prefer one.

You will leave with an explanation of the likely cause, what tests are sensible, and what the treatment options would be. Nothing is booked on the day unless you want it to be.

Yes. I offer face-to-face, video and telephone consultations. Remote appointments work well for discussing results, reviewing progress after surgery, or a first conversation about a problem that does not need examining straight away.

Yes. I am a consultant colorectal surgeon at The Christie NHS Foundation Trust. My private practice runs alongside that NHS work.